Cancellation policy

You can cancel an order at any time before it is delivered, and you do not need to give a reason.

1. 1.Open the Track your order page and enter your order ID and the phone number you ordered with.
2. 2.Follow the Request cancellation button and tell us briefly why, if you want to.
3. 3.We record your request immediately and call you to confirm it.

You can also cancel by calling or messaging us directly. Either way, the request is recorded first and a person resolves it afterwards.

If your order has already been dispatched, we may not be able to stop it. Please call or WhatsApp us as early as possible, ideally before we dispatch. We will always tell you honestly whether a cancellation can still be actioned.

Because payment is collected on delivery, a cancelled order that never reached you has nothing to refund: no money has changed hands. The delivery agent may attempt a delivery anyway if a parcel was already handed over before your cancellation was processed, and payment would only be due if the order is actually delivered.

If something is wrong with an order that has already been delivered, contact us and we will put it right. Call us on the number above, or use the email address, and include your order ID.

We would rather resolve a problem than argue about a cancellation. If a delivery went wrong, tell us and we will look at what we can do.